lesson 1: Introduction to Troubleshooting Exchange Server 2003

• Configure and prepare servers for basic troubleshooting
• Analyze process and data flow in a flowchart
• Access and apply information from a service request and other workshop components
• Identify a problem and recommend a solution

Lesson 2: Troubleshooting Network Connectivity

• Identify the underlying causes when mail from one server is not received by recipients on another and resolve the problem
• Identify the underlying causes when a user cannot connect to an Exchange server as a remote user and resolve the problem
• Identify the underlying causes when no one in an organization can receive Internet e-mail and resolve the problem

Lesson 3: Troubleshooting Public Folders and Mailboxes

• Identify the underlying causes a user cannot receive Internet e-mail to his e-mail address and resolve the problem
• Identify the underlying causes when a user cannot send or receive Internet e-mail and resolve problem
• Identify the underlying causes when a user is unable to post a message to a public folder and resolve problem

Lesson 4: Troubleshooting Outlook Web Access and Outlook Mobile Access

• Identify the underlying causes when a user cannot access OWA because of a security error
• Identify the underlying causes when a user cannot access OWA because of an authentication error and resolve the problem
• Identify the underlying causes when a user cannot access OMA and resolve the problem

Lesson 5: Troubleshooting Client Connectivity

• Identify the underlying causes when a user is unable to send e-mail to the Internet from home using Outlook Express and resolve the problem
• Identify the underlying causes when a user receives a "The connection to the server has failed" message and resolve the problem
• Identify the underlying causes when a new user receives an error message when trying to connect to her mailbox and resolve problem

Lesson 6: Troubleshooting Server Connectivity

• Troubleshoot message delivery between servers in the same routing group
• Troubleshoot message delivery between servers in different routing groups
• Troubleshoot message delivery between a Microsoft Exchange Server 2003 organization and another e-mail system
• Troubleshoot message delivery between an Exchange Server 2003 organization and the Internet

Lesson 7: Troubleshooting Server Performance

• Identify and resolve messaging problems related to performance problems in domain controllers and global catalog servers
• Identify and resolve messaging performance problems caused by the running of scheduled applications
• Troubleshoot messaging problems caused by hardware components in server systems

Lesson 8: Troubleshooting Security Issues

• Implement a Public Key Infrastructure (PKI) to manage the creation and distribution of digital certificates
• Implement Secure Multipurpose Internet Mail Extensions (S/MIME) to encrypt or digitally sign e-mail messages sent from client to client. The encryption and digital signatures ensure that a message is secure and cannot be modified while it is transmitted on the network
• Implement Secure Sockets Layer (SSL) to encrypt network traffic. With SSL, the actual network traffic that transmits e-mail messages is encrypted, so that even if the network packets were captured, they could not be read

Lesson 9: Troubleshooting the Migration to Exchange 2003

• Identify the underlying causes when a user cannot access their mailbox after a migration and resolve the problem
• Identify the underlying causes when a user cannot send e-mail to the Exchange 5.5 organization during a migration and resolve the problem
• Identify the underlying causes when a user cannot send e-mail to some users during a migration and resolve the problem

Lesson 10: Troubleshooting an Exchange Server 2003 Organization

• Identify multiple issues affecting the messaging functionality within an organization
• Troubleshoot the following:
• Network connectivity
• Public folders and mailboxes
• Microsoft Outlook Web Access (OWA) and Outlook Mobile Access (OMA)
• Client connectivity
• Server connectivity
• Server performance
• Security issues
• Migration from Exchange 5.5 to Exchange 2003